Refund Policy

In the event your order is incorrect or items have arrived damaged, returns may be accepted within 7 business days of receiving your order. We will make arrangements immediately to replace incorrect/damaged items.

CHANGE OF ADDRESS
The Teacher Author asks that you ensure the address provided in the check out process and in the confirmation are correct. If the address is incorrect or the customer wishes to change the delivery address, The Teacher Author may offer an address change request for the order. All address changes must be submitted and confirmed prior to the shipping of the order. If the request is submitted after the order has been shipped, The Teacher Author takes no responsibility for any orders delivered to an incorrect or invalid address and is not liable for any loss associated.

LOST PARCELS
We do not offer refunds if the incorrect shipping address is given by the customer, if the order is returned to the sender, we will again charge the customer the initial shipping costs. If items are lost in transit a full refund will be considered after contacting the shipping company.

CONTACT US
Email hello@theteacherauthor.com with your order number as the subject with 'Refund' to begin the process. Having all the order information will make the process easier and more efficient. Please contact us if you have any questions or concerns you have at hello@theteacherauthor.com.