Digital Products & Refund Policy

Digital Products

All digital products sold through The Teacher Author are instant downloads or delivered electronically once payment is confirmed.

By purchasing digital products, you acknowledge that:

• Digital products are non-tangible and cannot be returned or exchanged once downloaded or delivered.

• Delivery of digital files occurs immediately after payment authorisation unless otherwise stated.

• It is your responsibility to ensure your device and software can access and use the digital products.

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Refunds and Cancellations

Due to the nature of digital products:

• We do not offer refunds or cancellations once the product has been downloaded or delivered.

• If you experience technical issues accessing your purchase, please contact us at hello@theteacherauthor.com.au within 7 days, and we will assist you promptly.

• Refunds may be considered only in exceptional cases (e.g., duplicate purchases or proven technical faults), at our sole discretion.

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Unauthorised Purchases & Fraudulent Activity

If you believe an unauthorised purchase has been made using your payment method, please contact us immediately at hello@theteacherauthor.com.au

We reserve the right to:

• Cancel orders that appear fraudulent or suspicious.

• Take appropriate legal action against fraudulent activities.

• Share necessary information with payment processors and law enforcement to protect our business and customers.